PRINCIPLES OF QUALITY ASSURANCE.

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 PRINCIPLES OF QUALITY ASSURANCE.*

1. *Customer Focus.*
This standard relates to customer needs and customer service, a business should understand their customers and seek to meet their requirements.
Where possible, they should aim to exceed customer expectations
*Leadership*
A Business should have clear objectives and employees should be actively involved in achieving this.
The organizational benefit of this primarily is employee engagement and increased motivation which increases their productivity
: *Involvement of people*
An organization is nothing without its staff therefore their abilities should be used to full effect for business success.
*Process Approach*
This relates to efficiency and the understanding that appropriate processes will speed up activities.
The main benefits of this is that, aside from efficiency, there will be reduced costs due to effective use of resources, improved and consistent results and focused improvements.
6. *Continual improvement*
This principle is very straight forward: continual improvement should be an active business objective.
The benefits of this are clear: increased ability to embrace new opportunities, organizational flexibility and improved performance.
*System approach to management*
Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.
This means that multiple processes are managed together as a system which should lead to greater efficiency.
*Factual approach to decision making*
Decision making should be based on factual data and analysis.
Informed decisions lead to improved understanding of the market place as data is collected and analyzed, and the ability to defend past decisions.
*Mutually beneficial supplier relations*
This relates to supply chains and acknowledges that the relationship between an organization and its suppliers is interdependent.
A strong relationship between the two will enhance productivity and encourage seamless working practices.

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