LEADERSHIP & MANAGEMENT REVISION BLOCK

 

 

 LEADERSHIP & MANAGEMENT REVISION BLOCK

 

GROUP 1

a. i) Define documentation 5%

ii) List any five (5) types of records used in health care systems 5%

b. Discuss the importance of documentation and reporting in nursing practice 35%

c. Outline any five (5) of Henry Fayols principles of management. 25%

d. i) State three (3) types of planning in an organization 15%

ii) Explain any three (3) types of leadership styles 15%

GROUP 2

a) i)Define change 4%

ii) Explain six (6) types of change 24%

b) State the three (3) phases of change 18%

c) Explain five (5) strategies you would use to effect the change 30%

d) Explain six (6) sectors you are going to work with to bring about change in your department 24%

GROUP 3

a) i) Define advocacy 5%

ii) Identify four (4) cooperating partners working with Ministry of Health and explain possible areas of collaboration 16%

b) Explain the five (5) qualities of advocacy 25%

c) Explain the elements of advocacy 30%

d) State any six rights of the patient 24%

GROUP 4

a) State five (5) common causes of conflicts 15%

b) Explain the five (5) conflict resolution methods you would use 25%

c) Describe the decision making process 40%

d) Explain four challenges you would face during the process of making decision 20%

GROUP 5

a) Define the following terms

i) Management 5%

ii) Leadership 5%

b) Discuss four leadership styles 30%

c) Explain five (5) barriers to communication 20%

d) Discuss five (5) management functions 40%

 GROUP 6

a) Define the following terms

i. Quality assurance 5%

ii. Quality assessment 5%

b) Discuss four (4) Principles of Quality Assurance 20%

c) Discuss three (3) differences between Quality Assurance and Quality Improvement 15%

d) Discus five types of assessment 20%

e) State three (3) types of relationship 9%

f) Discuss the logistics management pipeline and the information flow under Zambian logistics and supply chain system 20%

g) State the six (6) rights used in commodity and supply chain 6 %

 

GROUP 7

a) Define health information management system 5%

b) Outline four (4) types of health information managed under HMIS. 10 %

c) Discuss six (6) principles of health information management 60%

d) Outline any three (3) types of international technology used in modern medical systems 25%

GROUP 8

a) Define the following

i. Trade union 5%

ii. Define industrial relations 5%

b) Discuss any four (4) types of trade unions 35%

c) State five (5) roles of trade unions 10%

d) Discuss the steps involved in disciplinary procedure 45%

GROUP 9

a) i) Define Communication. 5%

b) Outline two (2) types of Communication that you know. 10%

c) Explain the steps that are involved the communication process. 20%

d) Explain two (2) types of communication channels used in an organization and give examples of each. 35%

e) Discuss six barriers to communication 20%

GROUP 10

a) Define Entrepreneurship 5%

b) State any five (5) principles of entrepreneurship 10 %

c) Discuss the types of partnerships in an enterprise. 30%

d) Describe how to develop a business plan. 40%

e) Discuss five (5) barriers to entrepreneurship 15%

 

GROUP 11

a) Define the following terms;

i. Delegation 5%

ii. Supervision 5%

b) Discuss the steps that are involved in a successful delegation 35%

c) State any four (4) reasons why managers fail to delegate 12%

d) Discuss six (6) advantages of delegation 18%

e) State four (4) reasons why supervision is important 10%

f) Discuss any three (3) methods of policy analysis 15

GROUP 12

You are the in charge in male surgical ward where RN student nurses are allocated and one of their objectives is to learn concepts of leadership and management. You then decide to hold a symposium to teach them on the concepts of leadership and management.

 a)   State five (5) characteristics of a good manager                            10%

b) Discuss the three (3) leadership styles indicating 5 characteristics each, when to use them and situation when they cannot be used.                                                                                                           50% c)  

Discuss the following functions of management

  i.      Planning                                                                                                                             8%

  ii.     Organizing                                                                                                                         8%  iii.          Directing                                                                                                                            8%

   iv.       Controlling                                                                                                                         8%

 v.            Staffing                                                                                                                               8

 

GROUP 13

 You are the officer in charge at Kasama Urban Health Centre. The performance assessment which was done by the District Health Management Team for the first quarter of 2018 revealed that you were under performing. You then decided to do internal assessment to ascertain the reasons for underperforming and the results revealed that your subordinates rarely document what they do, including the care of the patient.

a)     (i)  Define  documentation                                                                                            5%

(ii) Define a report                                                                                                        5%

b)     Discuss the importance of documentation and reporting in nursing practice               35%

c)     Describe the decision making process                                                                          25%                                                                                 

d)     (i) State any three types of planning in an organization                                               15%

(ii) Outline the following principles of management

Ø  Unity of Command                                                                                   5%

Ø  Division of Labour                                                                                   5%

Ø  Remuneration                                                                                           5%

 

 

                         GROUP 14

 

Leaders in different organizations employ various principles of management as they execute their management functions.

A.     Define Principle.                          6%

B.     Explain eight (8) common principles of management and give examples of how they can be applied.  24%

C.     Outline five (5) management theories that can be used to achieve the goal of the institution    (25%)

D.     Discuss the importance of Organizing and coordination management.                                   45%

 

GROUP 15

 

Conflict is usually a common problem facing any organization but it need not to be grave in nature and should not prolong unnecessarily if the management knows how conflicts are to be managed and resolved

A.    Define conflict                                5%

B.    Explain five steps involved in conflict resolution and how you can overcome conflict at the institution     25%

C.    Identify and explain five causes of conflicts at the institution  20%

D.    Describe the five characteristics of a conflict                50%

 

GROUP 16

 

Communication is one of the aspects, which is very cardinal in interpersonal relations.

A.     Define Communication.  5%

B.     Discuss five (5) barriers to communication and how you can overcome them.

C.      With the aid of well labelled diagram explain five (5) components of communication

D.       Discuss the advantages and disadvantages of written and verbal communication.

 GROUP 17

 A.    .State the five characteristics of a conflict                                    15%

B.    Explain five steps involved in conflict resolution and how you can overcome conflict at the institution                                                                25%

C.    Identify and explain five causes of conflicts in an  institution       20%

D.    Describe the decision making process                                            40%

                                   GROUP 18

The Nursing officer at chitokoloki mission Hospital has noticed that the Nursing care rendered to the patients is being compromised due to various factors. Therefore, she is planning to come up with measures to improve the quality of care given to patients.

a.      Define   

                                                    i.     Quality assessment                                                                                5%

                                                  ii.     Quality improvement                                                                             5%

b.     Discuss five types of assessments                                                                      25%

c.      Explain the  five factors that can  bring   change in Nursing                                30%

d.     Outline the management functions and how they affect the Nursing practice      35%

 

GROUP 19

Managers in different organizations base their day to day running of their organizations using the principles of Henry Fayol’s principles of management to attract and retain employees and to ensure they perform at a high level in meeting organizational goals.

e.      Define performance assessment                                                                          5%

f.      Explain the five objectives of performance assessment                                                   25%

g.     Discuss the five theories of management giving examples how they enhance the provision of nursing care                                                                                      40%

h.     Describe how difficulty members of staff can be managed in an organization    20%

 

              GROUP 20

a.       Define Organization

b.     Define a Mission statement

c.      Define a vision

d.     Discuss four (4) types of organizations

e.      Outline the Organogram or the Organization structure of  General Nursing council of Zambia/ the Hospital e.g U TH

f.      Explain the advantages of an organizational structure      

NURSING AND MIDWIFERY

LEADERSHIP & MANAGEMENT REVISION QUESTIONS

QUESTION 1

(Covering theories of management, principles of management and delegation)

1. You have been appointed as a ward manager and you must immediately start performing your duties

a) Outline any three (3) theories of management 15%

b) Explain any 10 principles of management you are going to reinforce in your ward  50%

c) During your discharge of duties as ward manager, you discover that you have so many activities to perform and you decide to delegate some activities

i. State five rights of delegation

ii. Discuss the delegation process

iii. State five (5) advantages of delegation 15%

iv. Outline five (5) reasons why some managers are reluctant to delegate 20%

 

QUESTION 2

(Covering management function of planning, communication)

2. You have been asked by your area Nursing Officer of your hospital to be part of the planning committee for the nursing department.

a. i. Define planning 5%

ii. State five (5) reasons why planning is important 15%

b. i. Outline three major (3) types of planning 15%

ii. State five (5) elements of planning 15%

Following completion of the planning cycle, you have been tasked to communicate the plan to your subordinates.

c. Using seven points, discuss the process of communication that you are

going to follow 35%

d. State any five barriers to communication 15%

 

QUESTION 3

(Covering policy Development and Analysis)

The Zambian government on 15th August, 2017 through the Republican President

announced a policy change regarding HIV testing from voluntary to compulsory testing.

a) Define the following terms

1. Policy 5%

2. Policy Development 5%

3. Policy analysis 5%

b) i. List any ten (10) health related policies in Zambia 20%

ii. State five (5) reasons why is important to have policy regarding health care    15%

c) Explain four (4) steps that are involved in policy development 20%

 

 

You have been asked to be part of the team to analyze the current policy regarding HIV

testing in Zambia

d) Discuss in detail five (5) methods of policy analysis            30%

 

QUESTION 4

(Covering leadership, functions of management and principles of management)

Your ward in-charge has been called to attend a one month workshop and the Area Nursing Officer has appointed you to act as a ward manager to be a ward leader and manage the ward affairs until when your ward In-charge will be back.

a) Define the following terms

i. Leadership 5%

ii. Management 5%

b) i. Outline three ways through which people become leaders 15%

iii. Discuss any four (4) leadership styles you are going to use 20%

c) Describe any five (5) functions of management that you are going to perform as a ward manager 30%

d) Outline five (5) principles of management according to Henry Fayol 25%

 

QUESTION 5

(Covering quality assurance and Change management)

As a newly appointed ward manager you have realized that a number of ward activities are not running according to laid down standards and procedures. You decide that the ward needs change in order to perform according to the ideal standard and match with prescribed quality of performance

a) Define the following terms

i. Change management 5%

ii. Quality improvement 5%

iii. Quality assurance 5%

b) i. List five (5) indications for change 10%

ii. Outline three (3) stages of change by Kurt Lewin 15%

c) Describe four (4) steps that you are going to take as a ward manager to effect change in your ward 20%

d) Outline any seven (7) principles of quality assurance 35%

 

QUESTION 6

(Covering advocacy and collaboration)

You are working in labour ward and suddenly you discover that women are being examined in full view of relatives. You have reported the issue to the in-charge who has not resolved the problem. You then decide to advocate for the patients who may not express themselves.

a) I. Define advocacy 5%

II. Identify four cooperating partners working with the ministry of health and explain their possible areas of collaboration 16%

b) Explain the five (5) qualities of an advocator 25%

c) Explain the elements of advocacy 30%

d) State six (6) rights of the patient that you will consider during the change process.24%

 

 

QUESTION 7

(Covering delegation and leadership/management qualities)

1. You have different levels of nursing staff including the support staff under your care and you need to make use of them in order to ensure that you achieve the goals for your ward.

a) Define delegation 5%

b) i. outline five (5) principles of delegation 20%

ii. Explain (4) advantages and four (4) disadvantages of delegation 40%

c) Explain five (5) qualities of good ward manager 25%

d) Being in charge of the ward you need to draw up a duty roster. State five (5) things you will consider when coming up with time table. 10%

 

QUESTION 8

(Covering Change Management and collaboration)

You are the nurse in-charge at the health centre and you have been tasked to change the setting of the outpatient department so as to increase efficiency and quality services given to clients.

a) State five (5) factors that may influence change 15%

b) Outline the three (3) phases of change by Kurt Lewin 15%

c) Describe five (5) strategies you would use to effect the change 40%

d) Discuss three (3) sectors you are going to work with to bring about change in your department 30%

 

 

 

QUESTION 9

a. i) Define documentation 5%

 ii) List any five (5) types of records used in health care systems 5%

b. Discuss the importance of documentation and reporting in nursing practice 35%

c. Outline any five (5) of Henry Fayols principles of management. 25%

d. i) State three (3) types of planning in an organization 15%

ii) Explain any three (3) types of leadership styles 15%

 

 

 

QUESTION 10

a) i)Define change 4%

 ii) Explain six (6) types of change 24%

b) State the three (3) phases of change 18%

c) Explain five (5) strategies you would use to effect the change 30%

d) Explain six (6) sectors you are going to work with to bring about change in your department 24%

 

QUESTION 11

a) i) Define advocacy 5%

ii) Identify four (4) cooperating partners working with Ministry of Health and explain possible areas of collaboration                                16%

b) Explain the five (5) qualities of advocacy 25%

c) Explain the elements of advocacy 30%

d) State any six rights of the patient 24%

 

QUESTION 12

a) State five (5) common causes of conflicts 15%

b) Explain the five (5) conflict resolution methods you would use 25%

c) Describe the decision making process 40%

d) Explain four challenges you would face during the process of making decision 20%

 

QUESTION 13

a) Define the following terms

i) Management 5%

ii) Leadership 5%

b) Discuss four leadership styles 30%

c) Explain five (5) barriers to communication 20%

d) Discuss five (5) management functions 40%

QUESTION 14

a) Define the following terms

i. Quality assurance 5%

ii. Quality assessment 5%

b) Discuss four (4) Principles of Quality Assurance 20%

c) Discuss three (3) differences between Quality Assurance and Quality Improvement 15%

d) Discus five types of assessment 20%

e) State three (3) types of relationship 9%

f) Discuss the logistics management pipeline and the information flow under Zambian logistics and supply chain system 20%

g) State the six (6) rights used in commodity and supply chain 6 %

 

 

QUESTION 15

a) Define health information management system 5%

b) Outline four (4) types of health information managed under HMIS. 10 %

c) Discuss six (6) principles of health information management 60%

d) Outline any three (3) types of international technology used in modern medical systems  25%

 

QUESTION 16

a) Define the following

i. Trade union 5%

ii. Define industrial relations 5%

b) Discuss any four (4) types of trade unions 35%

c) State five (5) roles of trade unions 10%

d) Discuss the steps involved in disciplinary procedure 45%

 

 

 

QUESTION 17

a) i) Define Communication. 5%

b) Outline two (2) types of Communication that you know. 10%

c) Explain the steps that are involved the communication process. 20%

d) Explain two (2) types of communication channels used in an organization and give examples of each. 35%

e) Discuss six barriers to communication 20%

 

QUESTION 18

a) Define Entrepreneurship 5%

b) State any five (5) principles of entrepreneurship 10 %

c) Discuss the types of partnerships in an enterprise. 30%

d) Describe how to develop a business plan. 40%

e) Discuss five (5) barriers to entrepreneurship 15%

 

QUESTION 19

a) Define the following terms;

i. Delegation 5%

ii. Supervision 5%

b) Discuss the steps that are involved in a successful delegation 35%

c) State any four (4) reasons why managers fail to delegate 12%

d) Discuss six (6) advantages of delegation 18%

e) State four (4) reasons why supervision is important 10%

f) Discuss any three (3) methods of policy analysis 15%

 

 

 

 

 

QUESTION 20

You are a newly appointed nurse in-charge at Zimba Health Center and you discover that there is a lot of indiscipline and conflicts among your subordinates and this has led to poor performance at the health center.

a.      i. Define conflict management                                                                         5%

ii. State five (5) types of conflict resolutions                                                  20%

b.     State five (5) activities that a nurse in-charge does in management of health center or ward affairs.                                                                                                       15%

c.      Discuss the steps of problem solving you may apply to sort out the problem at Zimba Health Center.                                                                                                    30%

d.     State three approaches to supervision you may likely to apply and why          15%

e.      Explain five (5) importance of modern conflict to an organization                        15%

 

QUESTION 21

You are a nurse in-charge in male medical ward at St. Mission Hospital and you come to know that staff refuse delegation and extra tasks because they are not motivated.

a.      i. Define Leadership                                                                                    4%

ii. State four (4) styles of leadership                                                            16%

b.     Explain five (5) theories of motivation                                                        20%

c.      State five ways you can use to motivate your subordinates                        15%

d.     Discuss delegation process                                                                          30%

e.      State five (5) advantages of delegation                                                         15%

 

QUESTION 22

Supply chain management plays an integral part in provision of quality health care services to the public. It is therefore, important that people who intend to become managers acquire knowledge about it.

a.      Define Supply Chain Management                                                                           5%

b.     State six (6) rights Chain management                                                                     30%

c.      Outline three reasons why SCM is important in health service delivery                 15%

d.     State five (5) Forms that are used in SCM                                                               20%

e.      With the aid of a diagram describe main activities of the logistics cycle                30%

 

 

 

QUESTION 23

You are working in the Anti-Retro Viral Therapy (ART) clinic for elimination of mother to child transmission (eMTC). As an in-charge, you are expected to generate reports and ensure that you have enough stocks available all the time.

a.      Define Report                                                                                                               5%

b.     Explain five (5) reasons for documentation in Nursing profession                              30%

c.      Identify five (5) logistics management information system (LMIS) forms and their purpose that are used in supply chain management and logistics system                      40%

d.     Outline any five (5) key components of the ARV, EMLIP and HIV test commodity logistics system                                                                                                              25%