LEADERSHIP & MANAGEMENT FOCUSED REVISION
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COMPLETION
COMPLETE
THE FOLLOWING STATEMENTS WITH ONE OR TWO WORDS ONLY.
1.-------------------------------------------is one of
the qualities of a team builder where
the nurse manager is willing to work with everyone. ANS: CO-OPERATION
2. The
type of interpersonal relationship that is characterized by loyalty,
self-sacrifice, mutual affection, and generosity is known
as-----------------------------------------
ANS: RECIPROCITY
3. During the
communication process the---------------------------------------is regarded as
the originator of the message. ANS: SENDER
4. The term in
Human Resource Management that means positioning the right people in their right
jobs at the right time is known as-----------------------------------ANS:
Staffing
5. The function
of management that determines what is being accomplished and,
applying corrective measures so that performance takes place according to plans
is referred to as-----------------------------------------------------ANS:
CONTROLLING
6. One
importance of co-ordination is to enhance the general level of employee------------------------------------
and to provide satisfaction. ANS: MORALE
7. The
type of planning that is conducted by top management which involves a process
of determining the overall objectives of an organization is referred to
as------------------------------------------------------ANS: STRATEGIC PLANNING
8. The management
principle of a unit of -------------------------------------------- is when the entire organization is moving towards a common
objective and direction. AND: DIRECTION
9.-----------------------------------------------laid down
the fourteen (14) principles of management. ANS: HENRI FAYOL
10. -----------------------------------------------
developed the “scientific management theory” which proposed careful
specification and measurement of all organizational tasks.ANS: FREDERICK TAYLOR
11.
Planning includes deciding what is to be done,----------------------------------
it is to be done, when it is to be done, and by whom it is to be done.ANS: HOW
12. The importance of
planning is that it facilitates ----------------------------------- making.
ANS: DECISION
13. The importance of
organizing is that it achieves --------------------------------------------
among different departments of the organization. ANS: CO-ORDINATION
14. A functional
leader adapts his behavior to meet the competing ------------------------ of
his situation. ANS: NEEDS
15. Transformational
theory states that leadership is the process by which a person engages with
others and is able to create
a ------------------------------------ that results in increased motivation and morality in both
followers and leaders. ANS: CONNECTION
16. Servant Leadership
Theory is a conceptualization of leadership that reflects a
philosophy that leaders should be ----------------------------------- first.
ANS: SERVANTS
17. Decision
making on the other hand can be looked at as the ----------------------------
resulting in the selection of a course of action among several alternatives.ANS:
COGNITIVE PROCESS
18. The major difference between problem-solving and
decision-making is that problem-solving is a -------------------------------
while decision-making is a process.ANS: METHOD
19. A report
is ------------------------------------------characterized by information or
other content reflective of inquiry or investigation, which is tailored to the
context of a given situation, and audience.ANS: DOCUMENT
20. Documentation encourages nurses to assess client’s ----------------------and determine which interventions are effective and ineffective, and identify and document changes to the plan of care as needed.ANS: PROGRESS
21. --------------------
is the process of attempting to settle a dispute. (Conflict Resolution)
22. --------------------is
an act of controlling and guiding staff in their work.
(Supervision)
23. The
process of establishing goals and a suitable course of action for achieving
organizational goals is Planning
24. --------------is
assigning tasks, grouping tasks into departments, and the allocation of
authority and resources among an organization’s members so as to achieve the
organization’s goals. (Organizing)
25. The
use of influence to motivate employees to achieve organizational goals Leading
26. --------------------------
are directives issued from a higher authority and provide a continuous
framework for the conduct of individuals in an organization. (Policies)
27. The
process of creating, transmitting, and interpreting ideas, facts, opinions, and
feelings between two or more persons is called-----------------
(Communication)
28. The------------,
----------------- management theory recognizes employees as individuals with
concrete human needs, as parts of the work groups, and as members of a larger
society. (Behavioural Theory)
29. The
type of leadership style where the leader understands that there is no organization
without its people and values the individual characteristics and abilities of each
subordinate is called Democratic
30. The
act of observing something at regular intervals in order to find out how it is
progressing or developing is called Monitoring
31. A
distinctive/characteristic manner of performance is Leadership Style
12. The --------------------- management theory is based on the premise
that a manager’s preferred actions or approaches depend on the
variables of the situations
they face (Contingency Theory)
33.---------------------------
defined as the elevation of an officer from a post with a lower salary scale to
one with a higher salary scale (Promotion)
34.----------------------------
is assigning the newly recruited staff to a specific area of service according
to institutional needs and competency of staff. (Staff Allocation)
35. The
process of analyzing a set of alternatives in order to find a solution to a
given problem is called---------------------, -------------- (Problem
Solving)
36.
Movement of an organization away from its
present state to some desired future state to increase its efficiency and
effectiveness is referred to as organizational
change)
37. The quantitative management
theory uses --------------tools to help plan and control nearly everything in an
organization. (Quantitative)
38.………………………………………..
is a document characterized by information or other content reflective of
inquiry or investigation, which is tailored to the context of a given situation
and audience? (Report).
39.
……………………………..
is the process of using a company's resources in the
most efficient way possible (Resource
Management)
40.…………………………….. is an ongoing, continuous process of
communicating and clarifying job responsibilities, priorities, and performance
expectations in order to ensure mutual understanding between supervisor and
employee (Performance Management)
41.--------------------- is an incremental step
towards achieving a goal (Objective)
42.----------------------
can be regarded as the cognitive process resulting in the selection of a course
of action among several alternatives. (Decision making)
43.----------------------
is being economical in terms of tangible benefits produced by money spent (Cost-effectiveness)
44.------------------------ is
training expected to produce a specific character or pattern of behavior,
especially training that produces moral or mental improvement. (Discipline)
45.--------------, ---------- means any employee the terms of whose employment provide for his payment at the end of each day and who is engaged for a period of not more than six months. (Casual Employee).
46. The type of communication that occurs between individuals or
departments that are not on the same level of hierarchy is called horizontal
communication.
47. The process of planning how the income will be used to cover one's
expenses is called budgeting.
48. Maintenance is the phase of change where change is
maintained and not regressing to old ways.
49. The type of planning conducted by top management and the process of
determining the overall objectives of an organization is called strategic
planning.
50. Principle is a general belief or truth that is used as
a base for reasoning or action or the development of future ideas.
51. Leadership is the process by which an individual
influences a group of people to achieve a common goal.
52. Staffing is the management function by which managers
build organizations through the recruitment and selection of individuals as capable
employees.
53. Planning is the process of setting goals, developing
strategies, and outlining tasks to accomplish the goals.
54. A type of verbal communication also referred to as
gossip in which the interchange of information does not follow any channels is
called grapevine communication.
55. The cognitive process that results in the
selection of a course of action among several alternatives is called decision-making.
56. The name of the person who laid down the 14
principles of management is called Henri Fayol.
57. Message is the subject matter originated by the
sender.
58. Organization is a social unit
of people that is structured and managed to meet a need or to pursue collective
goals.
59. A report is a document characterized by information or
other content reflective of inquiry or investigation, which is tailored to the
context of a given situation and audience.
60. Documentation is any written or
electronically generated information about a client that describes the care or
service to the client.
61. The process of finding and hiring the
best-qualified candidates for the job is called recruitment.
62. The management principle that emphasizes
maintaining teamwork in the workplace is called unity of command.
63. The itemized list of tangible goods or property of
an institution is called inventory.
64. What is the first step in the decision-making
process? Identifying the problem or opportunity.
65. Controlling is the function
of management that determines what is being accomplished and applies
corrective measures so that performance takes place according to plans.
66. The phase of change where change is maintained to
prevent regressing to old practices is called refreezing.
67. The principle of management where one in a
leadership position gives direction is called authority.
68. Directive communication is a
type of formal communication also referred to as top-down where instructions,
directives, and policies flow from up to down at all levels.
69. What is the first step in Kurt Lewin's phase of
managing planned change? Unfreezing.
70. Management principles is a
collection of ideas that set forth general rules on how to manage a business
or organization.
71. Leadership is holding the office or position of a
leader.
72. Situation theory stresses the need for one to
consider three main factors namely leadership, followers, and situation.
73. Laissez-faire leadership is
the leadership style which is referred to as a hands-off style.
74. Job responsibilities are
the duties assigned to a position.
75. A change agent is a person who
acts as a catalyst and assumes the responsibility for managing the change
process.
LEADERSHIP & MANAGEMENT
OBJECTIVE QUESTIONS
1. Which one of the following is a purpose of health care documentation?
a. Organization
b. Communication
c. Confidentiality
d. Sign and date the correction
2. The process of getting activities completed efficiently and effectively with and through other people is called?
a. Leading
b. Management
c. Supervision
d. Controlling
3. Which one of the following is an intangible resource in the ward?
a. Equipment
b. Finances
c. Midwives
d. Skills
4. As a ward in charge, when you make a complete list 0f items such as property, goods in stock or content of an organization, it is called?
a. Directory
b. Summary
c. Inventory
d. Ledge
5. The management function which aims at selecting goals and determining how they can be achieved is called?
a. Planning
b. Organization
c. Direction
d. Control
6. When the patient has been discharged with a discharge slip and advised to go to a local clinic for review, such a patient is enjoying her;
a. Communication
b. Continuity care
c. Privacy
d. Treatment
7. The most basic pre-requisites to effective delegation is:
a. Having the right people to delegate to
b. The manager’s willingness to delegate
c. The task too enormous
d. Policy of the organization
8. The management principle where managers put aside their personal consideration and put organization objectives first is called ?
a. Individual interest to duty
b. Manager’s individual interest
c. Subordination of manager’s interest
d. Subordination of individual interest
9. According to Herzberg’s two factor theory, which one of the following can motivate a nurse?
a. Salary
b. Recognition
c. Supervision
d. Working conditions
10. In the hospital, a document developed by top management that presents various activities and their corresponding resources over a period of a time is known as:
a. Action plan interpersonal relationships
b. Budget
c. Check list
d. Protocol
11. The goals of supervision include all of the following except:
a. Ensure delivery of high-quality intervention
b. Create a positive work environment
c. Develop staff skills and ensure staffs are clear about their role and responsibilities
d. The supervisor views the workers as individual
12. A leader who leaves authority to the group members is:
a. Autocratic leader
b. Dictatorial leader
c. Immature leader
d. Laissez-faire leader
13. Which one of the following partners in health would you refer the vulnerable women and the children to?
a. Police station
b. The hospital
c. Victim support
d. Social services
14. A plan that sets out the future strategy and financial development of a business, usually covering a period of several years is called?
a. Budget
b. Business
c. Strategic plan
d. Financial plan
15. Activities undertaken to attract, develop and maintain an effective workforce within an organization is called?
a. Staffing allocation
b. Staff training
c. Human resource management
d. Staff orientation
16. Which one of the following is an example of an alternative dispute resolution strategy?
a. Mediation
b. Court resolution
c. Meditation
d. Own investigation
17. Examining across all stages of policy from design to implementation and evaluation is called?
a. Policy formulation
b. Policy analysis
c. Policy development
d. Needs assessment
18. The exchange of information between two or more through a medium is called?
a. Transferring information
b. Sending
c. Encoding
d. Communication
19. Advantages of delegation include all the following except;
a. Helps train employees on the job
b. Speed up decision making
c. Improves employees self confidence
d. Eliminate consultation
20. Which one of the following is a type of organization with rigid and tight procedures, reacts with stringent controls and is reluctant to adapt or change;
a. Matrix
b. Bureaucratic
c. Flat
d. Organic
21. The art of influencing and inspiring subordinates to perform their duty willingly, completely and enthusiastically to achieve a common goal is called?
a. Management
b. Leadership
c. Controlling
d. Organizing
22. Which one of the following is a reason for budgeting as a ward manager?
a. Improves absenteeism
b. Control resources expenditure
c. Improves cash fluidity
d. Increase staff turn over.
23. The ability to exert influence on other people in an organization is referred to as?
a. Authority
b. Mandate
c. Right
d. Power
24. A verbal communication skill that states one’s own rights positively without violating upon others rights is called?
a. Assertiveness
b. Aggregation
c. Passive
d. Passion
25. Every employee should receive order or direction from only one upward or superior. (Not having two bosses at once). This principle of management is called:
a. Centralization
b. Unity of Direction
c. Unity of Command
d. Authority
26. The following are types of organizations except;
a. Pyramid
b. Scalar chain
c. Matrix
d. Hierarchy
27. ………………….. is the process of decision-making and the process by which decisions are implemented (or not implemented).
a. Governance
b. Leadership
c. Management
d. Leadership management and governance
28. Type of planning done by lower-level managers and is characterized with short-range plans covering a period of one week to one year is;
a. Intermediate planning/Tactical planning
b. Strategic planning
c. Operational planning
d. All of the above
29. A general plan of action used to guide a desired outcome/ a guideline or rule used to make decisions is known as…….?
a. Plan
b. Policy
c. Policy analysis
d. Policy implementation
30. Leadership styles includes the following except;
a. Functional leader
b. Democratic leader
c. Charismatic leader
d. S: Situational leader
31. A type of planning that covers a period of six months to one year and usually done by middle management is called……..?
a. Intermediate planning/Tactical planning
b. Strategic planning
c. Operational planning
d. All of the above
32. Which one of the following is NOT a principle of Good Governance;
a. Solely for a proper purpose.
b. Transparent.
c. Free from any conflicts of interest or duty.
d. Act in the best interests of the organization as a whole.
33. ……………………..are types of Leaders EXCEPT;
b. Democratic leader
c. Charismatic leader
d. S: Situational leader
34. As a nurse manager you are expected to perform all the following functions except;
a. Organizing
b. Coordinating
c. Stringent
d. Staffing
35. Which one is the correct Process of Policy Development;
a. Identifying a problem, formulating a policy, Implementing the policy change, and evaluating the result.
b. formulating a policy, identifying a problem, Implementing the policy change and evaluating the result.
c. identifying a problem, Implementing the policy change, formulating a policy and evaluating the result
d. Implementing the policy change, identifying a problem, formulating a policy and evaluating the result.
36. ……………….is a characteristic of Good Governance.
a. Solely for a proper purpose.
b. Transparent.
c. Free from any conflicts of interest or duty.
d. Act in the best interests of the organization as a whole.
37. …………………is not a characteristic of organizational culture.
a. Its symbolic
b. Its built
c. Its patterned
d. Its adaptive
38. Which one is disadvantages of e-governance are;
a. Speed
b. Saving costs
c. Transparency
d. Illiteracy
39. ………………is a characteristic of an Effective Leader.
a. Persuasiveness
b. Assertiveness
c. Judgement
d. Integrity
40. A proper management of the state, society, and resources is called……………?
a. Good management
b. Good leadership
c. Good governance
d. Good resource management
41. A qualities of a Good Leader that involves ’’the capacity to set standards of personal and official conduct which will command the respect of others’’ is referred to…?
b. Assertiveness
c. Judgement
42. Which one is the correct pattern of governance structures and functions in Health from lowest to highest;
a. Community, provincial, district and national level
b. Provincial, national, community and district level
c. National, provincial, district and community
d. Community, district, provincial and national
43. The interaction amidst the government and general public is………… interaction.
a. Government to employees(G2E)
b. Government to citizen (G2C)
c. Government to business(G2B)
d. Government to government (G2G)
44. …………………………. Is an interdenominational non-governmental organization in Zambia that assists church institution to provide health services to Zambian communities.
a. Churches Health Association of Zambia
b. Churches Hospital Association of Zambia
c. Churches of Zambia
d. Churches of health institute in Zambia
45. The following are the principles of corporate governance except;
a. Transparency
b. Integrity
c. Accountability
d. Responsibility
46. …………………….is the integration of Information and Communication Technology in all the processes, with the aim of enhancing government ability to address the needs of the general public.
a. Electrolyte governance
b. Electronic governance
c. Elected governance
d. Public governance
47. When the exchange of information and services is within the periphery of the government, is termed as;
a. Government to employees(G2E)
b. Government to citizen (G2C)
c. Government to business(G2B)
d. Government to government (G2G)
48. Which one is not advantages of e-governance are;
a. Speed
b. Saving costs
c. Transparency
d. Illiteracy
49. Barriers to Assertive Behaviour includes the following and NOT…
a. Lack of self-esteem, that is not believing in yourself
b. Inexperience
c. Transparency
d. Lack of confidence
50. …………………….is ‘internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal.’
a. Problem solving
b. Innovation and creativity
c. Delegation
d. Motivation
51. The systematic evaluation of the performance of employees and to understand the ability of a person for further growth development is;
a. Performance assessment
b. Performance appraisal
c. Performance audit
d. Nursing audit
52. The step-in decision making that involves taking action or making changes to solve the problem is referred to as;
a. Act of choice
b. Implementation
c. Planning
d. Generating alternatives
53. The leadership style were the leaders and the workers strictly follow rules, procedures and policies of an organization is called ………………………….?
a. Bureaucratic leadership style
b. Autocratic leadership style
c. Democratic leadership style
d. Laissez-fare leadership style
54. Which of the following is the benefit of planning;
a. Suppress productivity
b. Increase productivity
c. Hinders communication
d. Delays personnel development
55. Henry Fayol’s principles of management include;
a. Scalar chain
b. Having many leaders
c. Consultation
d. All of the above
56. The art used by the nurse in-charge of controlling and guiding nurses to ensure that they practice within their legal, ethical and professional framework is called……………?
a. Instruction
b. Supervision
c. Planning
d. Delegation
57. The type of leadership that takes into account other workers opinion, views and ideas is called ;
a. Laissez-fare
b. Autocratic
c. Democratic
d. People oriented
58. A complete list of items such as properties, good in stock or content of a building is called;
a. Directory
b. Summary
c. Inventory
d. Ledge
59. Method used to reduce stress at work environment is called ;
a. Time management
b. Change management
c. Planning
d. Controlling
60. Coming up with an organizational strategic plan is an example of which management function?
a. Leading
b. Coordinating
c. Planning
d. Organizing
61. The management function that involves the process of monitoring, comparing and correcting is called?
a. Controlling
b. Coordinating
c. Leading
d. Organizing
62. Which one of the following managers is a middle manager?
a. Ward in-charge
b. Nursing officer
c. Principal nursing officer
d. Principle tutor
63. The coordination and integration of resources through planning, organization, coordinating and controlling to accomplish a specific institutional goal and objective is known as…………
a. Staffing
b. Integration
c. Management
d. Communication
64. The nurse in-charge stress the need for all the employees to follow orders and instructions from her and not from anyone else. which of the following principles does she refer to?
a. Scalar chain
b. Unity of direction
c. Unity of command
d. Order
65. People in an organization that are responsible for helping the organization achieve its goals are best referred to as?
a. Workers
b. Managers
c. Employers
d. Leaders
66. At what point in decision making process are you required to start the decision process all over again.
a. Problem identification
b. Evaluation
c. Problem analysis
d. Monitoring
67. One leadership theory states that ’’leaders are born and not made ‘’, Which refer to which of the following theories;
a. Trait
b. Charismatic
c. Great man
d. Situational
68. Which of the following styles best suits a situation when the followers are self-directed, experts and are matured individuals?
a. Democratic
b. Authoritarian
c. Laisseiz-fare
d. Bureaucratic
69. The process of determining the over all objectives of an organization is done by;
a. Lower level managers
b. Top managers
c. Mid-level managers
d. Human resource management
70. The manager gives incentive for one employee on their extra effort on new project, the power which used in this situation is;
a. Coercive
b. Reward
c. Legitimate
d. Expert
71. …………………………….is when the manager influences the customary way of thinking and behaving that is shared by the members of the department.
a. Organizational chart
b. Cultural network
c. Organizational structure
d. Organizational culture
72. The type of management principle which involves obedience to rules,proper conduct in relation to others and respect for authority is;
a. Order
b. Equity
c. Discipline
d. Schalar chain
73. Which one of the following is a fundamental function of leadership?
a. Judgement
b. Leading
c. Influence
d. Supervision
74. Which of the following is a purpose of health care documentation?
a. Organization
b. Communication
c. Confidentiality
d. Sign and date the correction
75. The process of getting activities completed efficiently and effectively with and through other people is called……………………?
a. Leading
b. Management
c. Supervision
d. Controlling
76. What principle of management brings motivation to employees;
a. Expectancy
b. Degree of decentralisation
c. Remuneration
d. Valence
77. Equity is management principle that emphasizes on;
a. Treating employees kindly and alike
b. Provide unequal opportunities and justice
c. Providing quality services
d. Treatment employers with passion
78. Behavioral theories states that;
a. Leaders are born
b. Anyone can be made into a leader
c. Leadership potential can be measured
d. Leaders triats
79. Abraham maslow hierarchy of human needs says self-actualization can only be met if;
a. An individual is motivated
b. Atleast one human need is met
c. Atleast 3 of human need should bemet
d. The other human needs are met.
80. Abraham maslow theory says that once a human need is satisfied;
a. It motivates an individual intermittently
b. It continues to be a motivator
c. It no longer motivates
d. Interest about the need ceases
81. Who among the theorists below studied the functions of management?
a. Weber
b. Fayol
c. Gantt
d. Barnard
82. Which management function ensures that each employee’s performance meets the standard ;
a. Collaboration
b. Organizing
c. Planning
d. Controlling
83. Autocratic type of leadership style;
a. Involves employees in decision making process
b. Allows employees to be independent
c. Decision making process is shared among the subordinates
d. Makes decision alone
84. Which of the following is a positive quality of a good leader?
a. Dishonest
b. Respectful
c. Partial
d. Ineffective communicator
85. When a third part is used in conflict management is called?
a. Accommodation
b. Negotiation
c. Mediation
d. Avoiding
86. The area of activity and number of functions, people or things for which an individual or organization is responsible for is called;
a. Spirit de Corp
b. Span of control
c. Chain of command
d. Unit of command
87. ………………………is the art of managing, conducting or supervising of something or an organization.
a. Management
b. Controlling
c. Directing
d. Dictating
88. The ward in-charge for labour ward inspires and influence her subordinates to perform their duties. What art is this in-charge employing?
a. Charismatic
b. Pastoral
c. Leadership
d. Managerial
89. What management function does the ward in-charge employ when he/her links up with the pharmacy, physiotherapy, and radiological department in order to meet the patient’s need?
a. Staffing function
b. Organizing function
c. Coordinating function
d. Leadership function
90. A method that involves the accurate monitoring and recording of inventory levels so that decision can be made is called;
a. Inventory control terms
b. Inventory control system
c. Essential medical and medical control system
d. Max-min system
91. An inventory should be conducted;
a. Routinely as stimulated and when there is suspicion
b. When there is a new member of staff
c. When the pharmacist wishes for convenience and for reports
d. Only after you receive new stock
- b. Communication
- b. Management
- d. Skills
- c. Inventory
- a. Planning
- b. Continuity care
- a. Having the right people to delegate to
- d. Subordination of individual interest
- b. Recognition
- b. Budget
- d. The supervisor views the workers as individual
- d. Laissez-faire leader
- d. Social services
- c. Strategic plan
- c. Human resource management
- a. Mediation
- b. Policy analysis
- d. Communication
- d. Eliminate consultation
- b. Bureaucratic
- b. Leadership
- b. Control resources expenditure
- d. Power
- a. Assertiveness
- c. Unity of Command
- a. Pyramid
- d. Leadership management and governance
- a. Intermediate planning/Tactical planning
- b. Policy
- d. S: Situational leader
- a. Intermediate planning/Tactical planning
- d. Act in the best interests of the organization as a whole
- d. S: Situational leader
- c. Stringent
- a. Identifying a problem, formulating a policy, Implementing the policy change, and evaluating the result.
- b. Transparent
- d. Its adaptive
- d. Illiteracy
- d. Integrity
- c. Good governance
- d. Integrity
- d. Community, district, provincial, and national
- b. Government to citizen (G2C)
- a. Churches Health Association of Zambia
- d. Responsibility
- b. Electronic governance
- d. Government to government (G2G)
- d. Illiteracy
- c. Transparency
- d. Motivation
- b. Performance appraisal
- b. Implementation
- a. Bureaucratic leadership style
- b. Increase productivity
- a. Scalar chain
- b. Supervision
- c. Democratic
- c. Inventory
- b. Change management
- c. Planning
- a. Controlling
- a. Ward in-charge
- c. Management
- c. Unity of command
- b. Managers
- a. Problem identification
- a. Trait
- c. Laissez-faire
- b. Top managers
- b. Reward
- d. Organizational culture
- c. Discipline
- b. Leading
- b. Communication
- b. Management
- c. Remuneration
- a. Treating employees kindly and alike
- b. Anyone can be made into a leader
- d. The other human needs are met.
- c. It no longer motivates
- b. Fayol
- d. Controlling
- d. Makes decision alone
- b. Respectful
- c. Mediation
- b. Span of control
- a. Management
- c. Leadership
- c. Coordinating function
- b. Inventory control system
- a. Routinely as stimulated and when there is suspicion
SECTION B: MATCHING ITEMS
INSTRUCTIONS ALL RESPONSES IN COLUMN I
MUST BE USED ONCE.
|
92. …….Directing |
A. Generating of action for immediate, short term, medium term and long-term periods |
|
93. …….Controlling |
B. Arranging the resources, particularly human resources, in the best possible manner. |
|
94. …….Staffing |
C. Positioning right people right jobs at right time |
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95. …….Planning |
D. Communicate and coordinate with people to lead and enthuse them to work effectively together to achieve the plan of the organization. |
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96. …….Organizing |
E. Assessing the progress against the plans and making corrections either in plans or execution |
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F. Pointing every action towards a mission |
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G. Devotion to accuse and also to the persons with whom one works. |
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- D. Directing
- G. Controlling
- C. Staffing
- F. Planning
- B. Organizing
- A. Strategic plan
- C. Operational plan
- E. Tactical plan
- F. Directional plan
- G. Standing plan
SECTION C: COMPLETE THE
SENTECENCES. (1 MARK FOR EACH).
102. ………………….. is a document characterized by information or other content reflective of inquiry or investigation, which is tailored to the context of a given situation and audience.
103. ……………….. is any written or electronically generated information about a client that describes the care or service to the client.
104. The process of evaluating the quality of nursing care through the review of clinical records made by healthcare professionals is called………………………………..?
105. A method for evaluating the quality of nursing care by examining the nursing care as it is reflected in the patient care records for discharged patients is known as………………………………………….?
106. …………………………………….is nursing audit performed during ongoing nursing care.
107. An action or process of overseeing or watching what someone does or how something is done is referred to as………………………………..?
108. . ………………………………..assignment to another person of formal authority and responsibility for carrying out specific activities.
109. ……………………….. process of decision-making and the process by which decisions are implemented (or not implemented).
110. The process of identifying and grouping the work to be performed, defining and delegating responsibility and authority and establishing relationships for the purpose of enabling people to work most efficiently is called…………………………………?
111. The process of linking up different departments and human resources in order to achieve set objectives of an organization is called…………………………?
112. The integration of Information and Communication Technology in all the processes, with the aim of enhancing government ability to address the needs of the general public is known as……………………………………………………?
113. ………………………………….Is any organization whose membership consist of employees who seek to organize and represent their interest both in the work place and society.
114. Negotiation process in which a group of workers, often represented by a labour union, choose a representative to advocate for better of employment is called………………………………..?
115. The……………………………………………….management theory focuses on finding the one best way to perform and manage tasks for subordinates.
116. The management theory which hold that an organization comprises of various parts that must perform tasks necessary for the survival and proper functioning of the system as a whole is called …………………………………………………?
117. The act of making part of something and that groups of people work together in an efficient and organized way is………………………………………?
118. …………………………………………….is nursing document on a ward or department which outline work shifts for nursing and support staff.
119. The ability of ward in-charge to make informed and uncoerced decisions on which nurse should attend work shop is termed………………………………………?
120. In management, an inner desire to satisfy an unsatisfied need is called……………………………………?
121. The ability to speak and stand up for your rights so that you are treated fairly without offending others is termed ………………………………………..?
122. ………………………………………………means saying what you mean and meaning what you say, and doing what you say you’re going to do.
1. A needs assessment
2. Documentation
3. Chart audit
4. Retrospective audit
5. Concurrent audit
6. Supervision
7. Delegation
8. Governance
9. Organizing
10. Coordination
11. Electronic governance
12. Labor union
13. Collective bargaining
14. Scientific
15. Systems theory
16. Coordination
17. Duty roster
18. Autonomy
19. Motivation
20. Assertiveness
21. Integrity
LEADERSHIP & MANAGEMENT REVISION
GROUP 1
a. i) Define documentation 5%
ii) List any five (5) types of records used in health care systems 5%
b. Discuss the importance of documentation and reporting in nursing practice 35%
c. Outline any five (5) of Henry Fayols principles of management. 25%
d. i) State three (3) types of planning in an organization 15%
ii) Explain any three (3) types of leadership styles 15%
GROUP 2
a) i)Define change 4%
ii) Explain six (6) types of change 24%
b) State the three (3) phases of change 18%
c) Explain five (5) strategies you would use to effect the change 30%
d) Explain six (6) sectors you are going to work with to bring about change in your department 24%
GROUP 3
a) i) Define advocacy 5%
ii) Identify four (4) cooperating partners working with Ministry of Health and explain possible areas of collaboration 16%
b) Explain the five (5) qualities of advocacy 25%
c) Explain the elements of advocacy 30%
d) State any six rights of the patient 24%
GROUP 4
a) State five (5) common causes of conflicts 15%
b) Explain the five (5) conflict resolution methods you would use 25%
c) Describe the decision making process 40%
d) Explain four challenges you would face during the process of making decision 20%
GROUP 5
a) Define the following terms
i) Management 5%
ii) Leadership 5%
b) Discuss four leadership styles 30%
c) Explain five (5) barriers to communication 20%
d) Discuss five (5) management functions 40%
GROUP 6
a) Define the following terms
i. Quality assurance 5%
ii. Quality assessment 5%
b) Discuss four (4) Principles of Quality Assurance 20%
c) Discuss three (3) differences between Quality Assurance and Quality Improvement 15%
d) Discus five types of assessment 20%
e) State three (3) types of relationship 9%
f) Discuss the logistics management pipeline and the information flow under Zambian logistics and supply chain system 20%
g) State the six (6) rights used in commodity and supply chain 6 %
GROUP 7
a) Define health information management system 5%
b) Outline four (4) types of health information managed under HMIS. 10 %
c) Discuss six (6) principles of health information management 60%
d) Outline any three (3) types of international technology used in modern medical systems 25%
GROUP 8
a) Define the following
i. Trade union 5%
ii. Define industrial relations 5%
b) Discuss any four (4) types of trade unions 35%
c) State five (5) roles of trade unions 10%
d) Discuss the steps involved in disciplinary procedure 45%
GROUP 9
a) i) Define Communication. 5%
b) Outline two (2) types of Communication that you know. 10%
c) Explain the steps that are involved the communication process. 20%
d) Explain two (2) types of communication channels used in an organization and give examples of each. 35%
e) Discuss six barriers to communication 20%
GROUP 10
a) Define Entrepreneurship 5%
b) State any five (5) principles of entrepreneurship 10 %
c) Discuss the types of partnerships in an enterprise. 30%
d) Describe how to develop a business plan. 40%
e) Discuss five (5) barriers to entrepreneurship 15%
GROUP 11
a) Define the following terms;
i. Delegation 5%
ii. Supervision 5%
b) Discuss the steps that are involved in a successful delegation 35%
c) State any four (4) reasons why managers fail to delegate 12%
d) Discuss six (6) advantages of delegation 18%
e) State four (4) reasons why supervision is important 10%
f) Discuss any three (3) methods of policy analysis 15
GROUP 12
You
are the in charge in male surgical ward where RN student nurses are allocated
and one of their objectives is to learn concepts of leadership and management.
You then decide to hold a symposium to teach them on the concepts of leadership
and management.
a) State
five (5) characteristics of a good manager
10%
b) Discuss
the three (3) leadership styles indicating 5 characteristics each, when to use
them and situations
when they cannot be used.
50%
c) Discuss
the following functions of management
i. Planning
8%
ii. Organizing
8%
iii. Directing
8%
iv. Controlling
8%
v. Staffing 8
GROUP 13
You are the officer in charge at Kasama Urban
Health Centre. The performance assessment which was done by the District Health
Management Team for the first quarter of 2018 revealed that you were under
performing. You then decided to do internal assessment to ascertain the reasons
for underperforming and the results revealed that your subordinates rarely
document what they do, including the care of the patient.
a) (i) Define
documentation
5%
(ii)
Define a report
5%
b) Discuss
the importance of documentation and reporting in nursing practice 35%
c) Describe
the decision making process
25%
d) (i)
State any three types of planning in an organization 15%
(ii)
Outline the following principles of management
Ø Unity
of Command 5%
Ø Division
of Labour
5%
Ø Remuneration
5%
GROUP 14
Leaders
in different organizations employ various principles of management as they
execute their management functions.
A.
Define Principle. 6%
B.
Explain eight (8) common principles of
management and give examples of how they can be applied. 24%
C.
Outline five (5) management theories
that can be used to achieve the goal of the institution (25%)
D.
Discuss the importance of Organizing and
coordination management. 45%
GROUP 15
Conflict is usually a common problem
facing any organization but it need not to be grave in nature and should not
prolong unnecessarily if the management knows how conflicts are to be managed
and resolved
A. Define
conflict
5%
B. Explain
five steps involved in conflict resolution and how you can overcome conflict at
the institution 25%
C. Identify
and explain five causes of conflicts at the institution 20%
D. Describe
the five characteristics of a conflict 50%
GROUP 16
Communication
is one of the aspects, which is very cardinal in interpersonal relations.
A.
Define Communication. 5%
B.
Discuss five (5) barriers to
communication and how you can overcome them.
C.
With the aid of well labelled diagram explain
five (5) components of communication
D.
Discuss the advantages and disadvantages of
written and verbal communication.
GROUP 17
A. .State
the five characteristics of a conflict 15%
B. Explain
five steps involved in conflict resolution and how you can overcome conflict at
the institution
25%
C. Identify
and explain five causes of conflicts in an
institution 20%
D. Describe the decision making process 40%
GROUP 18
The
Nursing officer at chitokoloki mission Hospital has noticed that the Nursing
care rendered to the patients is being compromised due to various factors.
Therefore, she is planning to come up with measures to improve the quality of
care given to patients.
a. Define
i. Quality
assessment 5%
ii. Quality
improvement
5%
b. Discuss
five types of assessments 25%
c. Explain
the five factors that can bring
change in Nursing 30%
d. Outline the management functions and how they affect the Nursing practice 35%
GROUP 19
Managers
in different organizations base their day to day running of their organizations
using the principles of Henry Fayol’s principles of management to attract and
retain employees and to ensure they perform at a high level in meeting
organizational goals.
e. Define
performance assessment
5%
f. Explain
the five objectives of performance assessment
25%
g. Discuss
the five theories of management giving examples how they enhance the provision
of nursing care
40%
h. Describe how difficulty members of staff can be managed in an organization 20% GROUP 20
a. Define Organization
b. Define a Mission statement
c. Define a vision
d. Discuss four (4) types of organizations
e. Outline the Organogram or the Organization structure of General Nursing council of Zambia/ the Hospital e.g U TH
f. Explain the advantages of an organizational structure
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