CONTROLLING
Controlling in Leadership & Management for Nurses 1. Definition of Controlling Controlling is the fourth key function of management (after planning, organizing, and directing) that involves: Monitoring performance (e.g., patient care, staff efficiency, resource use). Comparing actual results with set standards (e.g., infection control compliance, patient satisfaction scores). Taking corrective actions when deviations occur. 2. Importance of Controlling in Nursing Ensures high-quality patient care and safety. Helps in efficient resource allocation (medicines, staff, equipment). Reduces errors (medication mistakes, procedural lapses). Improves staff accountability and adherence to protocols. Supports regulatory compliance (hospital policies, government healthcare standards). 3. Steps in the Controlling Process Establishing Standards Setting measurable benchmarks (e.g., hand hygiene compliance ≥90%). E...